2020-03-17

To our Park Cameras friends and family

We've been thinking about - our customers, our colleagues and our local communities. Whilst we are striving to run the operations of the business largely as normal, your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation:

Our Stores

We have made the correct decision to close both of our stores in Burgess Hill and London on Rathbone Place for the foreseeable future. We have made this difficult decision to protect both our colleagues and you, our customers.

Our expert retail colleagues will be back to serve our customers just as soon as it is safe to do so.
With the store closures in mind, Click and Collect is now no longer available. We have contacted all customers with outstanding Click and Collect orders to arrange for free delivery, so you do not miss out on your new gear!

Expert contact centre

Our contact centre remains open and operational 5 days a week, Monday – Friday from 9am to 5.30pm.

Our team are working from home where possible and where necessary within the office to ensure we continue to serve our customers. The team is strictly observing social distancing rules and is split across various rooms within the office building, avoiding all contact with each other. We have increased our professional cleaning routines to reduce the risk of transmission.

Our team will be happy to help you with any queries regarding your existing order, or help you find your and purchase the any new additions to your kit!

You can contact our team on 01444 237070, on email at sales@parkcameras.com or on live chat.

ORDER ONLINE FOR NEXT DAY DELIVERY

You will continue to be able to order your new gear online with us at www.parkcameras.com. We continue to offer Next Day Delivery on all items, and you are still able to enjoy Free Delivery for all orders over £50.

We have now introduced contact-free home delivery for all our deliveries. This gives you the peace of mind of no hand-to-hand contact and the driver can leave the delivery safely at your door. Where a signature is required, the delivery driver will take a photograph of the parcel at the point of delivery. You do not need to take any action to enable this. Our couriers DPD and Royal Mail specific delivery statements are available on their websites via the links below:

https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp

https://www.royalmail.com/coronavirus

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). It is understood that these types of viruses do not survive for long periods of time on objects such as letters or parcels.

Click and Collect orders

All orders that had previously been placed using our Click and Collect service will be held. We will endeavour to contact each customer and arrange for delivery of the item if required.

Click and Collect services have now been suspended on our site until further notice.

We will continue to work to make sure that the products you love are available when you want them, delivered in the safest way possible.

TRADE IN YOUR USED GEAR

You are also still able to trade in your used gear for cash or to trade up via our free collection service and via the telephone, so please do not hesitate to contact us or use the link to complete an 'all-online' trade in: sell or part exchange.

Events and School of Photography courses

Regarding our events, all events and School of Photography courses have been postponed or cancelled. Please be aware that events may be subject to last-minute cancellation but be assured that attendees will be informed and refunded as necessary. 

We are however offering webinars and 1-2-1 sessions with our supplier experts, we will post the links for all of these when they are up and running. 

Our warehouse

We continue to strictly follow and apply the relevant local public authorities’ and Public Health England guidelines, while safeguarding the health of our colleagues as our number one priority. Specific preventative measures already in place at our warehouse include:
  • Reduced teams working in strict adherence to Government/NHS protocols and advice 
  • Specific protective equipment (non-medical grade) has been provided to all colleagues
  • Strictly observing social distancing guidelines. This includes social distancing advice and dedicated individual workspaces. 
  • Best practices to prevent coronavirus transmission – this includes guidelines on frequent hand washing.
  • All common areas sanitised frequently with increased professional cleaning schedule in place.
We are closely monitoring the evolving situation, and the safety of our colleagues remains our number one priority.

Repairs

Unfortunately, our suppliers and our certified repair agents have confirmed they are currently not taking in any repairs. Therefore, we would ask that you email us to log your repair and we will arrange collection as soon as the repair centres are reopened. We will of course honour all warranties if they are logged with us and need to be extended. We apologise for any issues this causes but will look to rectify the situation as quickly as possible.

Please email us on: sales@parkcameras.com

While the environment around us is uncertain, we take comfort in the fact that we have an expert team and a compassionate and loyal community of customers. We stand ready to serve, and hope that our website and social channels can be a source of support, service and inspiration for you – because sometimes we all need a break from the news.

Keep learning with Park Cameras

As there is no ban on learning, here are some great links of our weekly Tutorial Tuesday YouTube segment that will certainly keep you entertained:

 
 
 

 
 
 

 

We will update everyone as and when the situation evolves further.

Thank you for being a loyal part of the Park Cameras family,

Roscoe, Eric, Neville, Michael and everyone at Park Cameras

1 comment:

Unknown said...

Thank you for your concern and continuing commitment as always.
Wishing everyone at Park Camera's to stay safe.
Steven B

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